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Privacy Policy

The Escape Theory
Last Updated: April 23rf, 2026

1. Introduction

The Escape Theory (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.theescapetheory.ca or use our services.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

a. Information You Provide

We may collect personal information that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Billing and payment information
  • Booking details

This typically occurs when you:

  • Make a booking
  • Purchase tickets or gift cards
  • Contact us
  • Subscribe to promotions

b. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date/time of access

This helps improve website performance and user experience.

3. How We Use Your Information

We use your information to:

  • Process bookings and payments
  • Send confirmations and updates
  • Provide customer support
  • Improve our website and services
  • Send marketing communications (with consent)
  • Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information.

We may share your information with:

  • Payment processors (e.g., Stripe, Clover, PayPal)
  • Booking platforms (e.g., Bookeo)
  • Email and marketing service providers
  • Legal authorities if required by law

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze traffic and usage
  • Personalize your experience

You can disable cookies through your browser settings.

6. Data Security

We implement reasonable technical and organizational measures to protect your information.

However, no online system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes

8. Your Privacy Rights

Canada (PIPEDA)

You have the right to:

  • Access your personal data
  • Request corrections
  • Withdraw consent
  • Request deletion

United States (if applicable)

Depending on your state, you may have rights to:

  • Access your data
  • Request deletion
  • Opt out of certain data uses

9. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect their personal information.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

The Escape Theory
Email: support@theescapetheory.ca
Website: www.theescapetheory.ca

Reviews

“Wow!!! We had the most incredible birthday party here. As soon as you enter the facility you are immersed in the atmosphere of treachery and riddles. The most beautiful location yet and we’ve completed over 50 rooms. We loved the private party room and would highly recommend the venue. “

- Sarah p

“We came for one room but stayed for two! We loved how well thought out the rooms! They aligned well with their stories and had well thought out clues to each puzzle. The staff were quick to respond for hints and we loved the added touch of them being in character when they took us to the room. Will definitely come back when we’re in town again.”

- Leslie Stone

“This was mine and my husband’s first escape room and what an amazing time! The staff was phenomenal and made sure we were prepared and excited for the escape room. We ended up completing the cat burglar room and I would highly recommend this escape room. It was so well thought out and they made sure it was such a fun time.”

- Samantha Smith

“My sons birthday was a hit with ours guests. First off my son suggested we try an escape room for his 8th birthday. Looked around on google and found ESCAPE THEORY. Has high reviews so decided to inquire . “

- Mark Gregorio

“Our group of 4 played 2 of the rooms this weekend. Langstaff Manor and The Rest Easy Motel. Both rooms were challenging and fun to play. The hosts (I’m sorry to not remember their names) were knowledgeable, helpful and kind which made our experience that much more enjoyable.”

- lisa gardner

“Had my twins 13th birthday. Kids had a great time! They loved it. Also nice that there was a party room for the kids to eat.
Staff was great, especially the one I dealt with by email when booking.”

- Marianne Calafiore

“We had birthday party for a group of 8-year-olds. The Adventures in Wonderland room. The kids had an awesome time and were so excited that they managed to escape.”

- Janet Ho

“Sooo fun! We tried thr car burglary..and it was super fun! We didn’t win but the experience was sooo fun! I highly reccomend for any age group. We did it for a bridal shower.”

- Anndy

“Just celebrated my daughter’s 9th Birthday at the Escape Theory and it was wonderful. From beginning to end Tim was so helpful and friendly, he made booking super easy and my daughter said it was the best Birthday she ever had and wants to have her next birthday there as well.”

- Dolly Butler

“The team at The Escape Theory consistently goes above and beyond to ensure that their guests have an incredible experience. From the moment you enter the building, the meticulously crafted experience they have built instantly gets you in the mood.”

- Elan Sibilia

“We came in yesterday, I am so sorry I am not 100% but I think her name was Stephanie, she was amazing so sweet and helpful! Her energy was perfect. The rooms were fun too. We did Cat Burglar and Rest Easy Hotel”

- Brittany

​”I had the most amazing time at Escape Theory! Rooms are super fun and challenging in a good way. 🙂 The staff made this experience so great at this escape room. I highly recommend.”

- Tal N.

“No doubt it is one of the more intricate and puzzling escape rooms I have ever done! That being said, if you are looking for a challenge, look no further. The staff were really pleasant and helpful and were enthusiastic about the experience of the escape room. No doubt it is one of the more intricate and puzzling escape rooms I have ever done! That being said, if you are looking for a challenge, look no further. The staff were really pleasant and helpful and were enthusiastic about the experience of the escape room.”

- Haydn B.